Terms of Service

Last Updated: January 18, 2025

1. Service Overview

Authentic Marketing LLC provides digital marketing services, including but not limited to strategy development, content creation, social media management, advertising campaign management, and marketing analytics. Our services are designed to help businesses improve their online presence and achieve their marketing goals.

2. Payment Terms

All prices are listed in United States Dollars (USD)

Payment is required according to the terms specified in your service agreement

We accept all major credit cards through our secure payment processor

For ongoing services, invoices are generated monthly and due within 15 days

For project-based work, payment schedules will be outlined in the project proposal

3. Refund Policy

For ongoing services: Clients may cancel their service agreement with 30 days written notice

Any unused portion of prepaid services will be refunded on a prorated basis

Project deposits are non-refundable once work has commenced

If we fail to deliver agreed-upon services, a full refund will be issued for the undelivered portion

4. Service Delivery Policy

Timeline for deliverables will be specified in each client's service agreement

Regular progress updates will be provided via email or scheduled meetings

Rush services may be available for an additional fee, subject to capacity

All final deliverables will be provided in agreed-upon formats

Revisions are included as specified in the service agreement

5. Cancellation Policy

Ongoing services require 30 days written notice for cancellation

Project-based work cancellations:

Before work begins: Full refund minus 10% administrative fee

After work begins: Client is responsible for work completed plus 20% of remaining contract value

Within final 25% of project timeline: Full payment required

6. Privacy Policy

Data Collection and Usage

We collect and process the following types of information:

Contact information (name, email, phone number, business address)

Business information necessary for marketing services

Website analytics and performance data

Payment information (processed securely through Stripe)

Data Protection

All client information is stored securely with industry-standard encryption

We never sell or share client data with third parties except as required for service delivery

Client data is retained for the duration of the service agreement plus three years

Clients may request data deletion subject to legal and regulatory requirements

Third-Party Services

We may use third-party services for:

Payment processing (Stripe)

Analytics tools

Project management software

Marketing automation platforms

7. Contact Information

Authentic Marketing LLC

Email: jessew@focusmedialeads.org

Phone: 503-990-2809

Address: 433 Osprey ln, Independence, OR, 97351

Customer service hours: Monday-Friday, 9:00 AM - 5:00 PM EST

8. Service Level Agreement

Response time to client communications: Within 1 business day

Emergency support: Available for critical issues

Regular business hours: Monday-Friday, 9:00 AM - 5:00 PM EST

After-hours support: Available for premium service tiers

9. Security Commitment

All payment information is processed securely through Stripe's PCI-compliant platform

We maintain current security protocols and best practices

Client access to our systems is protected by secure authentication methods

Regular security audits are conducted to ensure data protection

10. Dispute Resolution

All disputes will first be addressed through direct communication

If necessary, disputes will be resolved through mediation in OR

The governing law shall be the laws of OR

These policies are subject to change with notice to all active clients. Current policies are always available at focusmedialeads.org